Telephone Disclosure and Dispute Resolution Act of 1992

What is the Telephone Disclosure and Dispute Resolution Act of 1992?

The Telephone Disclosure and Dispute Resolution Act of 1992 (TDDR) is a federal law that governs the disclosure and dispute resolution of all telephone services. TDDR was passed in 1992 by the U.S. Congress in response to rising complaints about the quality of telephone products and services. The law requires that all telephone service providers must provide customers with certain information about the services being offered, and also requires that customers be given an opportunity to resolve disputes with their service provider.

What Does the Telephone Disclosure and Dispute Resolution Act of 1992 Do?

The TDDR has two main objectives:

  • Disclosure: The TDDR requires that all telephone service providers must provide customers with certain information about the services being offered. This includes information on rates, terms, conditions and any other applicable charges.
  • Dispute Resolution: The TDDR also requires that customers be given an opportunity to resolve disputes with their service provider. This includes a right to a hearing before a neutral third party, and a right to appeal the decision of the hearing.

How Does the Telephone Disclosure and Dispute Resolution Act of 1992 Protect Consumers?

The TDDR helps protect consumers by ensuring that they are given the information they need to make informed decisions when purchasing phone services. It also provides consumers with the right to dispute any charges or services they believe to be unfair, and to have those disputes heard before a neutral third party.

Examples of the Telephone Disclosure and Dispute Resolution Act of 1992

The TDDR has been used to protect consumers in several ways.

  • In one instance, a customer of a long-distance phone service provider complained that they were being charged for services they did not use. The TDDR allowed the customer to file a complaint and have the dispute heard before a neutral third party.
  • In another instance, a customer of a local phone service provider complained of being overcharged for services. Again, the TDDR allowed the customer to file a complaint and have the dispute heard before a neutral third party.

The TDDR has been successful in protecting consumers from unfair practices by phone service providers, and it continues to be a valuable tool for consumer protection.

Conclusion

The Telephone Disclosure and Dispute Resolution Act of 1992 is a federal law that governs the disclosure and dispute resolution of all telephone services. The main objectives of the TDDR are to ensure that customers are given the information they need to make informed decisions, and that they are given the right to dispute any charges or services they believe to be unfair. The TDDR has been successful in protecting consumers from unfair practices by phone service providers, and it continues to be a valuable tool for consumer protection.

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